Shipping policy

Shipping Policy

Processing Time

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Shipping Time

Shipping times may vary depending on the carrier, destination, and any delays outside of our control. Once your order has shipped, you will receive tracking information when available.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. Skin Alchemy is not responsible for orders shipped to an incorrect or incomplete address provided at checkout.

Lost, Stolen, or Delayed Packages

Once a package has been handed over to the shipping carrier, delivery is outside of our control. Skin Alchemy is not responsible for lost, stolen, delayed, or misdelivered packages marked as delivered by the carrier.

If your package is delayed or missing, please contact the shipping carrier directly using your tracking number. You may also contact us at [your email address], and we will do our best to help guide you.

Unshipped Orders

If we are unable to ship your order within the stated processing timeframe due to inventory or fulfillment issues, we will contact you with an update and provide available options.