Refund policy

Due to the personal care nature of our products, all sales are final once an order has shipped.

For hygiene and safety reasons, we do not accept returns, exchanges, or refunds on opened, used, or handled products. Please review all product details carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [your email address] with your order number and clear photos of the item and packaging.

If the issue is approved, we may offer a replacement, store credit, or refund at our discretion.

Order Cancellations

Orders may only be cancelled before they have shipped. Once an order has been processed or shipped, it cannot be cancelled.

Shipping Issues

We are not responsible for delays caused by the shipping carrier, incorrect shipping addresses entered at checkout, or packages marked delivered by the carrier. If a package is returned to us due to an incorrect or incomplete address, the customer may be responsible for additional shipping costs.

Final Sale Notice

By purchasing from Skin Alchemy, you acknowledge that this is a personal care product and agree that opened or used items are not eligible for return or refund.